Location

Remote first, with offices in Manchester and Portsmouth. 

Dootrix & Our Values

At Dootrix, we design intelligent software solutions in Microsoft Azure that empower businesses for the future. We specialise in Application Modernisation, Data Integration & AI, and Cloud Governance & Process, with the mission to be the UK’s leading alternative to traditional global systems integrators (SIs).

Our passion lies in creating innovative, scalable, and secure solutions tailored to meet the unique challenges of today’s dynamic businesses. Through close collaboration with our clients, we deliver bespoke solutions that enhance efficiency, agility, and competitive advantage.

Our Values

• Doo Good Work: We strive for excellence in everything we do.
• Doo Explore: We embrace curiosity and are eager to learn and grow.
• Doo Innovate: We challenge the status quo to build smarter solutions.
• Doo Together: Collaboration is at the heart of our success.
• Doo Own It: We take responsibility and deliver with integrity.
• Doo The Extraordinary: We go beyond expectations to achieve the remarkable.

About the role 

As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. 

You will oversee service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. 

You will serve as the key point of contact for clients, driving customer satisfaction, operational excellence and ultimately business success. 

Strong communication, leadership, and problem-solving skills are essential for fostering collaboration and ensuring team and client satisfaction. 

This role reports into the Chief Operations Officer. 

Domain Knowledge

• Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. 

• Strong knowledge of software development lifecycle, ensuring alignment between delivery processes and software development best practices.

Service Management and Delivery

• Monitor and manage Service Level Agreements (SLAs), ensuring performance targets are met and exceeded.  

• Develop and implement service improvement plans to enhance efficient, quality and client satisfaction. 

• Accountable for overseeing critical incidents and service escalations, ensuring timely resolution. 

• Conduct regular service reviews and reporting with clients and internal stakeholders. 

Process Management

• Define and consistently enforce our service delivery standards and best practices ensuring adherence to compliance and governance frameworks, processes and methodologies. 

• Drive continuous improvement initiatives with both processes and technologies to enhance delivery efficiency, quality and scalability; working with key stakeholders and department leads to ensure fit for all solutions. 

Commercial Enablement

• Partner with commercial teams through the bid process, contributing to proposals and pitches as required, and ensuring feasibility and alignment with delivery standards. 

Client Enablement

• Collaborate with our client services team to foster strong relationships with our key clients, supporting, understanding and helping fulfil their business objectives; promoting client enablement, satisfaction and long-term partnerships.

• Serve as the primary escalation point for all service delivery related issues, ensuring swift and effective resolution. 

• Regularly capture and act upon client feedback to ensure ongoing delivery excellence and satisfaction. 

Resource Management and Co-ordination

• Co-ordinate cross functional teams, including technical support, engineering teams, resource managers, project managers and account managers to deliver seamless service.

• Ensure efficient resource allocation to meet client demands and service requirements. 

Strategy

• Work with the executive team, and strategic working groups, to implement our global strategy to support business growth and change. 

• Establish and lead our service delivery strategy ensuring alignment with our wider organisational goals. 

Key Performance Indicators

• Customer Satisfaction (CSAT). 

• Achievement of Service Level Agreements, including response and resolution times. 

• Reduction in reactive incidents and escalations. 

• Managed Services contracts and revenue growth. 

Skills and Competencies

• Strong leadership and stakeholder management skills. 

• Excellent communication and interpersonal skills. 

• Ability to manage multiple priorities and clients simultaneously. 

• Analytical and problem solving mindset

• Experience of using and manipulating data to increase transparency and awareness of service performance. 

• Strong customer service skills and a proactive and adaptable approach to service delivery. 

• Knowledge and experience of IT Service Management (ITSM) frameworks such as ITIL. 

• Knowledge and experience of Service Desk solutions, preferably JIRA. 

• Knowledge and experience of Azure stack is preferable. 

Qualifications and Accreditation

• ITIL 4 Service Management certification.  

What’s in it for you? 

• 25 Days holiday, increasing over time
• Latest Apple kit
• Training and certifications including networking opportunities
• Opportunities for career growth and advancement in a fast-growing company
• Dynamic and collaborative work environment with a focus on innovation and creativity
• Access to our EAP (Employee Assistance Program)
• 1 Social impact day per year for volunteering 
• Cycle to Work 
• Team Member Discounts at Perks at Work
• Find us a Dooer Referral Scheme (£1,500 per Dooer)
• Dootrix offers fun and frequent social events, both in-person and virtual

We encourage putting people first and pride ourselves on a values-led working environment. 

Work-life balance

Achieving a good work-life balance is fundamental to our company culture. We believe in working to live, not living to work. You’ll experience this through our flexible working options. Our focus is on your productivity and contribution to the business, rather than adherence to strict working hours. 

Equal opportunities

Dootrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, colour, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or any other characteristic protected by applicable laws. Dootrix believes that a diverse and inclusive workforce is crucial to our success as a company and is an asset to the communities we serve.

The Package

£53,700 - £58,900 (FTE) (salary will be pro-rate for 20 hours per week)

Application Process

Then we’d love to hear from you. Send over your CV to people@dootrix.com

Location

Remote first, with offices in Manchester and Portsmouth. 

Dootrix & Our Values

At Dootrix, we design intelligent software solutions in Microsoft Azure that empower businesses for the future. We specialise in Application Modernisation, Data Integration & AI, and Cloud Governance & Process, with the mission to be the UK’s leading alternative to traditional global systems integrators (SIs).

Our passion lies in creating innovative, scalable, and secure solutions tailored to meet the unique challenges of today’s dynamic businesses. Through close collaboration with our clients, we deliver bespoke solutions that enhance efficiency, agility, and competitive advantage.

Our Values

• Doo Good Work: We strive for excellence in everything we do.
• Doo Explore: We embrace curiosity and are eager to learn and grow.
• Doo Innovate: We challenge the status quo to build smarter solutions.
• Doo Together: Collaboration is at the heart of our success.
• Doo Own It: We take responsibility and deliver with integrity.
• Doo The Extraordinary: We go beyond expectations to achieve the remarkable.

About the Role

We are seeking a dynamic and experienced Client Principal to join our team. This role is pivotal in managing and growing key client relationships, ensuring long-term success and value creation. Reporting directly to the Head of Client Services, the Client Principal will serve as a strategic partner, driving commercial growth, fostering strong client relationships, and ensuring the highest levels of client satisfaction.

Client Relationship Management

• Develop and maintain strong relationships with key clients, acting as their trusted advisor.

• Lead strategic conversations to understand client needs, objectives, and challenges, ensuring alignment with Dootrix's solutions.

• Work closely with client stakeholders to continually identify opportunities where we can add additional value

• Ensure client satisfaction, retention, and long-term partnership success.

Commercial Growth & Strategic Planning

• Drive commercial expansion within existing accounts, identifying opportunities for new projects and service offerings.

• Collaborate with the Head of Client Services and leadership team to define and execute account growth strategies.

• Develop business cases for expanding engagements, ensuring client ROI and long-term partnership value.

• Negotiate contracts, renewals, and commercial terms to achieve mutual success for clients and Dootrix.

Engagement Oversight & Risk Management

• Ensure successful delivery of engagements by working closely with internal teams to maintain alignment with client expectations.

• Identify risks early, proactively addressing challenges to maintain a positive client experience.

• Support teams in understanding client business goals to ensure effective and impactful project execution.

Leadership & Internal Collaboration

• Act as a bridge between clients and internal teams, ensuring clear communication and alignment.

• Work with cross-functional teams, including sales, delivery, and leadership, to support a seamless client experience.

• Contribute to the refinement of Dootrix's service offerings based on client feedback and market trends.

• Represent Dootrix at client meetings, industry events, and networking opportunities to enhance brand presence.

Qualifications & Experience

• 10+ years of experience in client services, account management, or a similar strategic role within a technology or professional services environment.

• Proven track record of managing and growing enterprise-level client accounts.

• Strong commercial acumen with experience in identifying and executing revenue growth opportunities.

• Excellent relationship-building skills, with the ability to engage at all levels of an organization, including C-suite executives.

• Strong negotiation and contract management skills.

• Ability to work collaboratively in a fast-paced, agile environment.

• Exceptional communication and presentation skills, with confidence in leading client discussions.

Mindset

• Passion for our industry and for staying on top of emerging technology trends

• Strong track record on educating and engaging C-Level decision makers

• Consultative mindset and naturally curious

• Demonstrable approach to implementing a 'customer centric' approach to engagement delivery

What's in it for you?

You’ll be joining our team, established for the last 10 years, working remotely. It is an engaging environment with lots to get involved with including regular lightning talks, dedicated time to explore new tech and a variety of social groups and events. It all adds up to a vibrant and rewarding place to work with an inclusive and exciting company culture. 

• Competitive Salary with performance based OTW
• 25 Days holiday, increasing over time
• Latest Apple kit
• Training and certifications including networking opportunities
• Opportunities for career growth and advancement in a fast-growing company
• Dynamic and collaborative work environment with a focus on innovation and creativity
• Access to our EAP (Employee Assistance Program)
• 1 Social impact day per year for volunteering 
• Cycle to Work 
• Team Member Discounts at Perks at Work
• Find us a Dooer Referral Scheme (£1,500 per Dooer)
• Dootrix offers fun and frequent social events, both in-person and virtual

The Package

From £70,000 pa (DOE)

Interested?

Then we’d love to hear from you. Send over your CV to people@dootrix.com

Location

Remote first. 

Dootrix & Our Values

At Dootrix, we design intelligent software solutions in Microsoft Azure that empower businesses for the future. We specialise in Application Modernisation, Data Integration & AI, and Cloud Governance & Process, with the mission to be the UK’s leading alternative to traditional global systems integrators (SIs).

Our passion lies in creating innovative, scalable, and secure solutions tailored to meet the unique challenges of today’s dynamic businesses. Through close collaboration with our clients, we deliver bespoke solutions that enhance efficiency, agility, and competitive advantage.

Our Values

• Doo Good Work: We strive for excellence in everything we do.
• Doo Explore: We embrace curiosity and are eager to learn and grow.
• Doo Innovate: We challenge the status quo to build smarter solutions.
• Doo Together: Collaboration is at the heart of our success.
• Doo Own It: We take responsibility and deliver with integrity.
• Doo The Extraordinary: We go beyond expectations to achieve the remarkable.

About the Role

Dootrix is looking for a Lead Software Engineer with strong experience delivering in Azure Cloud to join our established engineering team and help deliver innovative, forward-thinking systems and solutions for some of the UK's most exciting companies and start-ups.

You will have a broad technical knowledge (with depth in Azure and .NET) that assists you in making project and architectural decisions. You will also have the interpersonal skills to interact with clients, stakeholders, developers, designers and testers.

You will have experience of developing secure, performant and standards compliant solutions. Willing and able to get involved directly with code but also to direct, architect, review and evaluate new technology. This will involve balancing risk, scope, cost and quality.

Measurement of success

• Write high-quality, maintainable code with minimal defects while adhering to coding standards.
• Set practical timelines for projects and consistently meet them to ensure smooth delivery.
• Clearly communicate risks, changes, and their impact on stakeholder expectations.

Our Engineering Values

• We value communication as our most important tool and strive to keep knowledge open and simple.
• We always consider the what if, no matter how improbable because in failing we learn what it takes to succeed.
• Being part of this engineering team will give you the opportunity to have autonomy in your own workflow and develop your knowledge to become an industry expert. You’ll be in a career path designed around your strengths and interests, not pigeonholed as a specific role but in an organic career that grows with and around you.
• We appreciate the quality of work which results from dedicated focused teams

What you’ll be doing 

• Consulting, architecting and developing on an engaging mix of greenfield and progression projects
• Acting as the technical leader on software discovery, design and build projects – involved in requirements analysis, solution architecture / design, technology research, code development / review and documentation
• Engaging in our multi-disciplinary environment with all departments in our and our client’s businesses
• Advocating for new solutions and best practice in technology outcomes and process

What you’ll bring 

We are looking primarily for Azure PaaS architecture experience however our Leads often operate across large scale solutions in the following technologies - so experience in the following is beneficial:

• A strong foundation in DevOps culture, Infrastructure as Code (IaC), CI/CD (we use Azure DevOps) and TDD
• Azure and AWS PaaS components are our default choice for compute, API, Data Solutions, and security, monitoring and resiliency concerns
• Our backend services use .NET Core and NodeJS hosted in PaaS and FaaS components
• Xamarin is our preferred choice for cross platform mobile projects
• React, Typescript and Electron have become our go to for web frontend and desktop software

What you’ll need 

• Proven experience as a senior or lead software engineer specialising in web technologies with a track record of developing and delivering successful projects.
• Hands-on experience with Agile or Scrum methodologies.
• Proficiency in testing frameworks and building automation tools to ensure high-quality releases.
• Familiarity with design systems and the ability to implement them to maintain consistency across applications.
• A strong understanding of UI/UX best practices and the ability to work effectively with designers.

You should also have

• A passion for technology, exploring new and innovative ways of working
• Experience leading and building enterprise software projects hosted in the Cloud
• The ability to analyse business requirements and discuss technical solutions with project stakeholders
• Strong technical writing skills
• Communication and collaboration skills to engage clients in pre-sales and consult with our client’s technical representatives

What's in it for you?

You’ll be joining our team, established for the last 10 years, working remotely. It is an engaging environment with lots to get involved with including regular lightning talks, dedicated time to explore new tech and a variety of social groups and events. It all adds up to a vibrant and rewarding place to work with an inclusive and exciting company culture. 

The Package

DOE

Interested?

Then we’d love to hear from you. Send over your CV to people@dootrix.com